Frequently Asked Questions (FAQ)
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all the main Credit Cards & PayPal in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
Website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
(NEW SECTION) ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at email@example.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
Please make sure you've inserted your code right, best way to do this is by using copy & paste.
HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.
You can also check our online order tracking page.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
(NEW SECTION) SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
Website ships worldwide every day. Shipping is available for most all around the world.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 1-3 days of payment.
We will notify you by email when your items have been shipped.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact firstname.lastname@example.org.
HOW LONG DOES SHIPPING TAKE?
Standard International Shipping: 8-20 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
HOW IS THE PACKAGE BEING DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE Shipping worldwide!
FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at email@example.com.
(NEW SECTION) RETURNS & REFUNDS
WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Website, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).
(NEW SECTION) AFTER PURCHASE
I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at firstname.lastname@example.org as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
1. Ultimate Comfort Zone:
Dive into a realm of unparalleled coziness. Our Kitty Cozy Cave is designed to be the dream haven for your feline friend.
2. Furniture's Best Friend
Say goodbye to scratched sofas and torn curtains. Our cave ensures your cherished furniture remains pristine, while your cat enjoys its own special space.
3. Interactive Fun Hub
Beyond just a resting spot, it's a playground! The unique design encourages playful hide-and-seek games, keeping your cat entertained for hours.
4. Safety First
Crafted with love and care, our cave ensures your cat's safety is paramount. No more worries about them getting stuck or hurt.
5. Built to Last
Durability meets design. Made with top-notch, scratch-resistant materials, this cave is not just another pet accessory; it's an investment.
6. Easy Maintenance
Cats can be messy, but cleaning shouldn't be a chore. Our cave is designed for hassle-free maintenance, ensuring it remains fresh and inviting.
7. Perfect Fit
Whether you have a playful kitten or a majestic cat, our Kitty Cozy Cave is tailored to fit all sizes, ensuring every cat feels right at home.
8. Stylish & Modern
Who said pet accessories can't be chic? Our cave is a blend of modern design and functionality, making it a stylish addition to any room.
9. Customer Satisfaction
We value our furry customers and their humans. That's why we offer a 14-Day Money-Back Guarantee. If you or your cat aren't thrilled, we're here to help.
Perfect Even for My Senior Felines!
All three of my kitties are obsessed with this unique cat haven! They're constantly hopping in and out. I added some crinkly paper from the packaging inside, and they can't get enough of it. Watching one of my cats roll around inside, having the time of his life, is a treat for both of us.
- Samantha P. ⭐⭐⭐⭐⭐
Every Cat Owner Needs One!
The delivery was prompt, and setting it up was a breeze. Both my furballs can't stay away from it - be it play fights, naps, or just lounging. And the durability against their constant scratching? Simply outstanding!
- Jake L. ⭐⭐⭐⭐⭐
A Must-Have for All Cat Lovers!
With a household of 8 diverse kitties, this cat sanctuary is a hit! They're always darting in, snoozing, or just playfully wrestling on it. It's a joy to see them so engaged, and I'd urge every cat parent to get one. It's a game-changer!
- Danielle T. ⭐⭐⭐⭐⭐
This exclusive offer is flying off the shelves, and our inventory is dwindling fast.
🚚 Fast 7-12 Day Delivery from the WorldWide
🔄 No-Fuss Exchanges & Easy Returns
Our Assurance: 90 Days of Perfect Fit
Tap the link below to secure your discount before we run out.👇